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About Us

It all began with the idea of taking what was old and building on that to create something completely new. Together, we established Acacia's Answering & Dispatch Services. A company dedicated to providing cutting-edge solutions while demonstrating excellence in services and great pricing. Utilizing advanced technology to provide services across multiple platforms, & becoming the industry leader in providing multi-channel support services. Which essentially saved thousands of dollars, and allowed us the opportunity to pass that savings to our clients. We are 100% customer service driven, and provide the best in support services, to provide the most human experience.

  • What if I don't want my callers to know I use an answering service?
    Your secret is safe with us! Our Support Agents will follow the protocols you request.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Will my calls be answered by AI?
    NO! All of our Support Agents are human.
  • What if we have more than 1 office location?
    Multiple locations is not an issue. We'd be happy to provide services for 1 or all of your service locations.
  • Our phones get pretty busy after hours, can you help with that?
    Absolutely! We provide services 24 hours a day, 365 days a year.
  • Is there a long set up process?
    Account set up times can vary, depending on a number of different factors. In most cases, we can have your account up and ready to "go live" within 1 business day.
  • How much do you charge per minute?
    We do NOT charge per minute rates! We bill you at a per call rate. Which can save you thousands of dollars per year.
  • How much does all this cost?
    We have service plans for every budget.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • What are your office hours?
    Sales M-F 8am-5pm (PST)
  • Will I be tied in to a long term contract?
    No. We offer our customers the ability to cancel services anytime. We simply request 30 days notification in writing prior to cancelling to ensure you are not billed for the following month.
  • Will I be charged for solicitor calls?
    Absolutely not! Nor do you get charged for wrong numbers.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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